This Privacy Policy explains how Trishul Adventures ("we", "us", "our"), with its registered office at Sahid Khudiram Bose Sarani, Pratiraksha Nagar, Birati, Kolkata, West Bengal 700051, India, collects, uses, stores, and protects the personal information you share with us when you visit our website, contact us, or book a trek, trip or service with us.
We are committed to protecting your privacy and handling your personal data in accordance with the Information Technology Act, 2000 and the rules framed thereunder, and the Digital Personal Data Protection Act, 2023 of India.
1. Information We Collect
We may collect the following categories of information:
- Personal identification information: name, age, gender, date of birth, nationality, government-issued ID details (for permits and verification).
- Contact information: phone number, email address, postal address, emergency contact details.
- Health information: any pre-existing medical conditions, allergies or fitness limitations you voluntarily disclose for trek safety.
- Booking and payment information: trek/trip selection, dates, group size and transaction details processed through our payment partners.
- Technical information: IP address, browser type, device information, cookies and usage data collected automatically when you visit the website.
2. How We Use Your Information
We use the information collected to:
- Process and confirm your trek, trip or service booking.
- Apply for inner-line permits, forest entry passes and other regulatory approvals on your behalf.
- Communicate with you about itineraries, departure schedules, weather updates and safety briefings.
- Provide on-trek medical, evacuation and emergency assistance where necessary.
- Send you promotional updates about new treks, trips and offers (only with your consent).
- Improve our website, content and customer experience.
- Comply with legal, regulatory and tax obligations under Indian law.
3. Sharing of Information
We do not sell, rent or trade your personal information. We may share limited information with:
- Government authorities and forest/army check-posts for permits and entry verification.
- Hotel partners, transport operators and on-ground guides strictly for service delivery.
- Payment processors and banks for completing transactions.
- Law enforcement or judicial authorities, when required by Indian law.
4. Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences, analyse website traffic and improve functionality. You may disable cookies through your browser settings; however, some parts of the site may not function correctly without them.
5. Data Retention
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws. Booking records are typically retained for a period of seven (7) years for tax and audit compliance.
6. Data Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Data Protection Board of India.
To exercise any of these rights, please write to us at [email protected].
8. Children's Privacy
Our services are not directed at children below 18 years of age. Bookings for minors must be made by a parent or legal guardian, and we collect such data only with their explicit consent.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend reviewing their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
11. Contact Us
For any questions or concerns regarding this Privacy Policy or your personal data, please contact:
Trishul Adventures
Sahid Khudiram Bose Sarani, Pratiraksha Nagar,
Birati, Kolkata, West Bengal 700051, INDIA
Phone: +91-82404-85234
Email: [email protected]