Terms of Services

Terms and Conditions

Please read the terms & conditions carefully as it is an integral part of participating agreement. 

All the events published on our website and brochures are conducted by Trishul Adventures Pvt. Ltd. a company registered under the Indian Companies Act, 2013. The confirmation of booking of any trip/event offered by Trishul Adventures Pvt. Ltd. (hereinafter referred to as ‘Trishul Adventures/We/Our’) establishes a mutual contractual agreement between Trishul Adventures and the Client (‘You’). 

A booking is accepted as confirmed only after an advance payment of 30% of the total amount or advance payment of the complete amount of the event. Booking of service with Trishul Adventures represents your unconditional acceptance of the Terms & Conditions set out herein. If one person is making the booking on behalf of other people, then it is understood that all the other people for whom the event is booked also accept the terms and conditions mentioned in this agreement.

Payment Procedure

We accept payment through digital mode only. You can pay via Debit Card / Credit Card, Net Banking & UPI as facilitated by our payment partner, which is PayU Money at present. 

An on-the-spot cash collection facility is not available for our event. The package inclusions and exclusions are specified in detail in the itinerary, services will be offered accordingly.

Reschedule Your Bookings

You can reschedule your booked event, subject to the availability of fixed departures & slots with us in the particular season for which the booking was made initially. The last date to reschedule will be 07 days before the start of the event. Rescheduling of a booked event can only be done once. To reschedule your event, please inform us via mail at info@trishuladventures.com 

Transfer Your Booking

The bookings are transferable till 07 days before the start of the event. You need to mail us to transfer the booking along with the full details of the new person. The mandatory documents need to be made afresh for the new person. Since the event is booked for a new person, it is understood that he/she is in acceptance of the terms & conditions set out herein.

Cancellation Policy

Cancellation by Trishul Adventures

If circumstances like unfavorable weather conditions, government regulations, lockdowns, or any other natural calamities demand us to cancel the trip, we will give you the option to avail yourself a full refund in your account or a Trishul Voucher for the full amount. You can redeem the voucher for your future bookings with us.

Cancellation by You

For any avoidable/unavoidable reasons, you wish to cancel your bookings, please write a mail to us at info@trishuladventures.com. Once we receive a written request, we will initiate your refund as per our standard procedure mentioned below.

Cancellation Policy for Treks

• Cancellations up to 15 days before the start date – Full refund (minus 5% transaction cost). The amount will be transferred to the account from where the transaction was made.
• Cancellations during the last 15 days from the start date – Full refund in form of a Trishul Adventures Trek Voucher valid for 1 year from the date of issue for any trek with Trishul Adventures.
• Cancellation on the start, or no show on the start day– Unfortunately, no refund. 
• Important note: The amount paid for add-on services (insurance, transportation, or any other facilities) is not refundable. 

Cancellation Policy for Backpacking Trips

• Cancellations up to 30 days before the start date – Full refund (minus 5% transaction cost). The amount will be transferred to the account from where the transaction was made.
• Cancellations between 30 days to 15 days before the start date – Refund with 30% deduction.
• Cancellations during the last 15 days from the start date – Unfortunately, no refund. 

Important Points

• The refund amount will take 10-15 working days to reflect in your account as per company policy. If it is a voucher, you will get it through an email within 24 hours.
• No refunds will be made for any accommodation, transportation, sightseeing, meals, or services if booked and not utilized.

• We will not provide refunds for any missed or unused services or any loss happening due to trip shortening, alternation extension, or cancellation due to any unexpected and unavoidable circumstances.

Voluntary Termination of Event in between

• If due to health issues or physical strain, you choose to withdraw from the event in between, we will not be providing you any refund. However, you can come back with us to the same event within a year without paying any money.
• Trishul Adventures will not be liable for any additional costs arising due to booking/reschedule/cancellation of any mode of transport, mode of accommodation, or any services.
• There will be no refund in case you voluntarily leave or drop out of the event due to late arrival, inappropriate behavior, unexpected family circumstances, etc.

Changes in Itinerary by Trishul Adventures

We endeavor to offer you trouble-free services as promised in the itinerary. However, your safety is our priority and therefore we reserve the right to modify/amend, or cancel the trip or part of the trip due to, but not limited to, bad weather, unexpected circumstances, and unavoidable circumstances. If we have to curtail the event in between we will be offering you a Trishul Voucher valid for one year, which you may use for future bookings with us. Although, we will not be liable for any additional costs arising due to booking/rescheduling any mode of transport, mode of accommodation, or any services. 

Submission of Documents

The list of mandatory documents will be shared with you by mail along with an invoice. 

Same required to be produced in advance (must be before the start of the event). We will not be accountable for any trip formality not completed in time. We reserve the right to terminate you from the event for the non-submission of mandatory documents. There will be no refund in this case.

Fitness Responsibility

Individual needs considerable fitness to participate in and complete a high-altitude adventure activity. We offer events of different difficulty grading which require the client’s fitness of different levels. This grading is based on factors like the extent of physical stress, terrain, weather, and/or climate. Each event itinerary mentions the difficulty level earmarked for that particular event. We expect you to be aware of the fitness level, difficulties, and challenges accepted on the event and carefully review the grading before booking the event. Nonetheless, we attempt to guide you to prepare you for the adventure through various pictures, designs, and comparative articles. Getting fit for a specific trip exclusively relies on you.

Medical Certificate

You are required to provide a medical certificate stating the information regarding your physical condition, specifically mentioning any medical condition, disability, pregnancy, or any kind of mental/physical condition that may affect your fitness. This is to be submitted before joining the event. The format will be enclosed along with the invoice and will be sent by mail.

It is solely your responsibility to furnish correct information after acquiring the medical consultation. We assume that the information furnished to us is correct. If any discrepancies are found during or before the event, we reserve the right to terminate you from the event with no refunds.

Age

• No limit in the upper age bar provided you are medically fit to undertake adventure activity and you have the mandatory medical certificate singed as mentioned in above para. 
• Minors aged between 11 to 18 years are allowed to join our events with the due permission of their parents/guardians. The indemnity bond or participation form has to be signed by their parents or guardians. 
• Children below 11 years can be accepted however they need to be accompanied by their parents or guardian who accepts full responsibility for them.

On Trip Behaviour

Authority of Event Leader

You have to abide by the authority of the leader, who represents the Company. We reserve the right to terminate you from the event without any liability on our part, if while on a trip you commit any illegal act or if in the reasonable opinion of the leader that your behavior is disruptive, threatening, or abusive, and causes unnecessary inconvenience or danger to a fellow traveler or Trishul Adventurer’s staff.

Use of Intoxicants

We do not encourage any form of intoxication, using alcohol, illicit drugs, weed, or hash. 

It is completely banned from all our events. The Event Leader’s observation & assessment will be final in this regard and he/she reserves the right to terminate your participation for this misconduct. In this case, Trishul Adventures, will not be liable to provide any refund or compensation to you. Also, you need to be aware that, if caught while on or after, or before the event carrying/consuming these substances, by the legal authorities, we hold no responsibility for your misconduct.

Local Laws & Customs

The laws and customs of the areas you will be visiting during the event can be very different from those you are used to. Be aware of your actions to ensure that they do not offend, especially if you are visiting religious areas. It is your responsibility to familiarize yourself with and respect local laws and customs. If you fail to do so, we will have no liability to you for any cost, loss, or damage which you suffer nor will we refund you the cost of any unused portion of your travel arrangements.

Optional Activities

Optional activities do not form part of the trip or this contract. You agree that any assistance provided by our staff or representatives does not render us liable for them in any way.

Backpack and Luggage Responsibility

You are solely responsible for the safety of baggage and personal luggage throughout the trip. Trishul Adventures is not responsible for any loss and/or of baggage and personal belongings, whatever may be the cause.

Backpack offloading

We expect you to carry your backpack. The common luggage will be carried by our support team. If for some reason, you do not want to carry your backpack, you can offload the same by paying the additional charges, subject to the availability of sufficient man/animal power. 

The charges differ based on the event you choose. To offload your backpack, you need to inform the event leader at Base Camp. The weight limit for this service is 11kg per bag. You need to cover the bag with a rain cover before handing it over.

Adventure Tour Awareness

While we make an honest and sincere attempt to deliver the best of service and ensure the comfort of our guests, we would like you to appreciate the fact that the amenities in the mountain region may differ from the ones you are accustomed to. Hence, we recommend you be enthusiastic but also be prepared to live out of your comfort zone when you undertake this journey.

Please read the essential things to carry shared with you in the mail along with the invoice. Carry all the necessary items to avoid inconvenience during the event. No suitcases/strollers/duffel bags are allowed for the event.

Emergency Handling Procedure

Our team doesn’t comprise trained medical staff and doctors. Although our event leaders are trained to respond to medical emergencies, they can administer the situation up to a limit only. 

In case of a medical emergency or an accident, you need to immediately descend from the event. We, Trishul Adventures, will make all the arrangements for your return up to base camp or the nearest road head for further rescue.

However, we will not be liable to bear any expenses of rescue activity. The expense related to hospitalization, medical fees, evacuation from road or mountain, or any other charges incurred as a direct or indirect result of your illness/accident will be your responsibility.  

Risk Acknowledgement

Adventure activities in mountain regions carry an inherent risk to life and property to both parties. The unavoidable conditions like weather changes may cause severe injury and even death which is beyond Trishul Adventures’ control. While we do our best to reduce all types of risk, discomfort, and hazard, there are chances of accidents, mishaps, and deficiency in service. We assume that before booking the adventure trip with us, you have read and understood the terms & conditions completely and are in full agreement with them. Also, we assume that you are coming on an adventure trip with an understanding of the risks and challenges involved in a high-altitude adventure activity.  

By booking a tour with Trishul Adventures, you accept that you are aware of the personal risks, dangers, and challenges involved in such travel and that you assume the risks involved. 

Trishul Adventures Pvt Ltd will not be liable to settle any claim and can’t be held accountable for any damages and/or injuries and/or death resulting from these inherent risks. It is your responsibility to familiarize yourself with customs, weather conditions, physical challenges, and laws.

Privacy Policy

We are committed to not sharing your information unnecessarily. We would use your personal information to make your experience a better one. However, if required for safety or arrangement purposes, we might have to forward your contact details to relevant vendors.

During all our events, we click pictures, record videos, and create other intellectual property. Such content may feature you in many cases. Unless specified otherwise by a participant, we shall deem the permission granted for using such creative content created for our events.

We also encourage you to share the pictures or videos that you create on your own. We give due credits before publishing such content on public platforms.

Communication

We will be communicating through the email ID submitted by the candidate in the registration form. We do communicate through phone but the documentation and official confirmation will be through email only.

We will not be responsible for loss or delay of communication due to the incorrect email ID submitted by the candidates. In case of a change in email ID, we should be informed in writing at info@trishuladventures.com at the earliest.

Law & Jurisdiction

If any dispute or difference(s) of any kind whatsoever shall arise between the parties hereto in connection with or arising out of this agreement the parties hereto shall in good faith negotiate with a view to arriving at an amicable resolution and settlement. Any/all legal proceedings concerning any matter, claim, differences, and disputes arising out of this agreement, will be governed by Indian laws.